How We Collect Personal Information

Personal information may be collected from those who access our websites in order to use our services.  To ensure quality of service, there is certain information we may require, such as your name, address and phone number. Depending on the service we provide, for payment purposes we may also collect information about your credit card or bank account. Depending on the services you use, you may also provide to us personal information about:

• Yourself
• Your clients
• Your employees
• Any other interested parties in the business transaction

The information we collect such as your name, your business address, your business email, your business phone number are used for the purpose of transacting business.

Other Ways We Collect User Information

VoiceScript may collect anonymous information from visits to our sites through the use of “web beacons”, which do not access your personal information, but rather allow us to count users who have visited our websites. This anonymous information is sometimes known as “clickstream data”.  VoiceScript or its vendors may use this data to analyze trends and statistics to help us provide better customer service.  If you do not want your transaction details used in this manner, see the paragraph below on cookies.

Cookies, which are packets of information sent from a Web service to a Web browser, are created for users who log in to our websites. The cookies do not store personal information beyond a user’s name and email address and are removed when the user leaves the site. VoiceScript uses Web usage tracking software to log the IP address of each individual user. This information is used only to determine website usage, and at no time is there any attempt to associate these IP addresses with personally identifiable information such as names and addresses.

How We Use Personal Information

The information VoiceScript collects through its website may be used to contact you with information regarding our services, or to perform activities necessary to connect you with employment/engagement opportunities.

VoiceScript collects and uses personal information for the following purposes where necessary:

• To tell you about our products and services
• To establish and maintain our business relationship with you
• To provide records management, court reporting, or litigation support services
• To communicate with you
• To invoice you for the products and services you may use or
• For the management and defense of legal claims and actions, compliance with court orders and other legal obligations and regulatory requirements, and as otherwise permitted or required by law

Opt In/Opt Out

You have the choice at any time to refrain from providing personal information to VoiceScript. Please understand, however, that your choice not to provide certain information may limit or prevent VoiceScript from providing services to you.

VoiceScript collects the type of data viewed by some countries as “sensitive”. Your provision of this type of information will be voluntary, unless it is required by law. When collecting sensitive information, we will ask you to provide your consent to collect, store, and in some cases, transfer this data to third parties as required by law.

How We Share Your Private Information

VoiceScript does not disclose any personal information gathered from our website to persons outside of our company, except as described below.

Personal information provided to us in the ordinary course of our provision of services is disclosed to the parties normally expected to receive that information. For example, personal information disclosed to a VoiceScript court reporter during a deposition will be disclosed to counsel of record who requests a transcript of that deposition. Access to the data that is collected through our website is limited to authorized VoiceScript employees and companies that provide services (such as computer support) to VoiceScript, and to the parties to which we disclose the information as a customary part of providing our services.

VoiceScript provides court reporting and litigation services for court reporting agencies and law firms that operate in the U.S. (“VoiceScript Customers”).  Because of this, personal information may be transmitted to, shared with, stored by, and processed by VoiceScript Customers, whether here in the United States or in other countries where they have operations.  To the best of VoiceScript’s belief, VoiceScript Customers’ operations are governed by the same general privacy principles and security practices as VoiceScript.

Access to the data that is collected through our websites is limited to authorized VoiceScript staff employees and companies that provide services (such as computer support) to VoiceScript.

VoiceScript may release personally identifiable information if legally required to do so by law enforcement or other governmental authority, or under advice of counsel.  We may also release personal information to protect the rights or property of VoiceScript, to prevent a crime or protect others from harm.

We may also send personal data to marketing companies who will then contact you to determine feedback and satisfaction with our services. These companies may also send you information on our services.

We may also provide your information in connection with the sale or transfer of all or part of VoiceScript’s business to another company.  In that case, we will require such a buyer to agree to treat your information in accordance with this Privacy Policy.

We will only provide these agents and suppliers with the personal information they need to deliver the service we have requested, and who have agreed to maintain the confidentiality of that information in accordance with this Policy.

Ensuring Accuracy & Removing Personal Records

VoiceScript makes every effort to ensure the accuracy of your records.  We do not alter your information before sharing it with third parties.

You may contact us at any time to review the accuracy of the personal information you provide us, and if you find any errors, you have the responsibility to notify us so that we may have the correct information. It is your responsibility to keep your records with VoiceScript updated by notifying us by email at the address in this Policy. We will do our best to respond to all reasonable requests to update your data in a timely manner. Please note that the sensitive nature of our business may limit our ability to provide access to certain records if doing so may be unduly burdensome, infringe on the rights of others, or is prohibited by law.

If you wish to remove your record from our websites and end your relationship with VoiceScript, please submit your request via the Contact Us portion of our website.

Keeping Information Secure

VoiceScript realizes the importance of safeguarding personal information and has in place appropriate procedures to help ensure limited access to personally identifiable information. VoiceScript uses reasonable security measures to maintain the security of the personally identifiable information we may collect and process. We may use encryption, firewalls, password protection, and physical lock and key to help prevent unauthorized access to your personally identifiable information. We may also place internal restrictions on who in the company may access data to help prevent unauthorized access to your personally identifiable information. Despite our safeguards, the nature of the Internet is such that data may be intercepted by unauthorized third parties regardless of any security measure that may be in place. Therefore, in submitting personally identifiable information to our websites, you assume the risk of an unauthorized third party obtaining that information.

Additional Information

Registration on VoiceScript.ai is not intended for persons under the age of 18.

Following Links to Other Sites

VoiceScript’s websites may contain links to other sites on the Internet.  VoiceScript has no control over the personal data these other sites collect, and we strongly encourage you to review their privacy policies if you are concerned.

Updates to this Policy

VoiceScript reserves the right to update this privacy policy at any time.  You can always obtain a copy of the most up-to-date policy by visiting this website.

Complaints

You may lodge any complaints about violations of this Privacy Policy with VoiceScript at info@voicescript.ai or the Federal Trade Commission.

Arbitration

Except for complaints to the Federal Trade Commission, all disputes relating in any way, directly or indirectly, for any breach by VoiceScript of this Privacy Policy will be subject to arbitration. All arbitration proceedings shall be conducted according to the rules of the American Arbitration Association (“AAA”) in New Jersey, including any dispute about the scope of this arbitration agreement, and including all questions about the types of disputes that are subject to this arbitration agreement, all of which you agree will be decided by the arbitrators, whose decision will be final and binding on you. Any issue concerning the extent to which a dispute is subject to arbitration, or concerning the applicability, interpretation or enforceability of this agreement, including any contention that all or part of this agreement is invalid or unenforceable, shall be governed by the Federal Arbitration Act and resolved by arbitrators.

You acknowledge and agree that, in any arbitration proceeding, no deposition will be taken, and all other forms of discovery of facts will be limited to those things that the arbitrators determine, in their sole discretion, to be necessary.  Further, in any arbitration proceeding, (i) there shall be no award of punitive, exemplary, incidental or consequential or other special damages and (iii) the parties will conduct the arbitration confidentially and expeditiously and will pay their own costs and expenses of arbitration, including their own attorney’s fees. If you are unable to afford the AAA fee, you agree to notify all persons against whom you have an arbitrable claim and give such persons the opportunity individually and as a group to pay such fee. The proceeding and the decision shall be kept confidential by the parties. All claims you may have under this Privacy Policy must be brought within one (1) year of the date on which the claim arose.

Acceptance of this Privacy Policy

This Privacy Policy is current as of the effective date set forth below.  By using this site, you accept all the terms of this Privacy Policy. If you do not agree, please do not use this site and/or our services. Your continued use of this site and/or continued provision of personally identifiable information to VoiceScript following the posting of any changes to the Privacy Policy will be subject to the terms of the then-current Privacy Policy.

Contact Us

If you have questions or concerns about this Privacy Policy you may contact us at info@voicescript.ai.

California Consumer Privacy Act (CCPA)

If you are a California resident, the CCPA permits you to request information regarding the disclosure of your personal information.  Pursuant to CCPA, VoiceScript does not share your personal information.  See above for more information about our privacy and data collection policies.  To make a request with regard to your personal information, you may contact us via email at: info@voicescript.ai.

Effective: November 17, 2021.